Monday, 29 July 2013

Panic mode - my proposal to curb Twitter abuse


There has been much talk these last few days of what can be done to tackle the problem of the overwhelming deluges of nasty and often threatening abuse that Twitter users can sometimes receive. This abuse can rise to the level of criminality very easily. There have been many suggestions aimed at tackling the social root cause head on, including making it easier to report masses of abuse instead of having to select individual tweets. Some have gone so far as to suggest some sort of annual fee for the use of Twitter in order to cut down on sock puppetry and discourage breaking terms and conditions. Still others have asked for Twitter, like Facebook, to require real names. In my view all of these suggestions would create more problems than what they aim to solve. The problem they aim to solve is not realistic. The world is what it is and human nature is complex and varied. There are nasty people everywhere. It's too much. The problem needs to be redefined.

The problem

The problem is that when a Twitter user is under attack, as happened recently to feminist campaigner Caroline Criado-Perez, she quite understandably fears using the tool that Twitter provides her. She can't have conversations with people because her mentions are flooded with vile abuse. Nobody should have to put up with that.

The solution

My solution to this problem would be for Twitter to introduce something like a panic button that would immediately but temporarily place one's account into a state where all mentions are blocked except for those coming from the followers and following lists. Twitter could also allow the user to open a case and have mentions logged against that case to help Twitter to take action against those who violate the terms. Twitter could also perhaps warn users attempting to put the panicked account into a mention or reply. Perhaps they could ask for confirmation either within the stream or in an email. An alternative would be to actually disallow the creation of the mention or reply. A blocked account is currently not allowed to perform a reply but it can use a mention. The same rules might apply here. The mention would still not be seen.


I can see two clear benefits to simply blocking all but the followers and following. This would allow the user to carry on using the tool more or less as normal, while also throwing water on the flames of abuse as the abusers will not be getting the satisfaction of a reaction. Going further, the ability to launch a case with mentions attached would help Twitter to take action against those who violate the terms. This is much more efficient than blocking and reporting users over individual tweets, but it has potential problems so it would need to be implemented very carefully. Warnings, confirmations, and disallowing tweets would cut down on the volume of abusive material.


We're not going to change the world with a social tool. It would be pointless to try. What is important is to give users the freedom to use the tool without having to suffer the indignity of drowning in a sea of hatred. Do this please, Twitter. Thank you.

UPDATE 30 July 2013: I thought it would be obvious so I didn't mention it, but in my proposal you would also have approval over new followers in the same way that protected mode provides this.

UPDATE 31 July 2013: I had another thought this morning. It occurs to me that panic mode combined with a sudden spike in mentions would be a good indicator for twitter to go in and have a look.


  1. Putting your account into "protected" mode does some of this already, but I assume mentions aimed at you still show? So need a protected+ to block tweets coming in from all but followers.

    When proposing the block bot I did propose something like this as a reverse bot. Basically any unsolicited mentions are deleted (Would have to be temporarily blocked plus message saying why) and the user gets to review who has contacted them and approve or keep them blocked. Bit like an aggressive answering machine ;-)

    I guess it could be like the validation service you get for followers - you have to go to a website to prove you are not a bot. In this case you get tweet saying you've been temporarily blocked plus URL explaining why-- privacy mode engaged!

    Main problem is the API only lets you call get mentions every minute so abuse will be there for 1 minute max. Also the code will have to be infinitely looping calling this for x users so I can see it quickly getting bogged down. Better if Twitter do it!

    1. What protected mode mainly does is it lets you approve new followers and it controls who gets to see your tweets. This is often confusing to users who don't realise that the celeb they are tweeting to will not see those replies because they do not follow. Protected mode does not prevent anyone from mentioning you, although it does prevent replies since they can't get hold of one of your tweets in the first place. I think panic mode in at least its most basic form is something that Twitter could provide very easily and they really ought to consider it. It would help so much with the symptoms.

  2. I think this is a great idea. It gives the user immediate relief and enables a much better tool than a "report button" for Twitter. The report button only gives Twitter notice of a single tweet, when the problem with much of this stuff is a pattern of harrasment. Report buttons are also likely to lead Twitter ot being swamped with complaints. This way Twitter could have an automatic "storify" of numerous tweets: a quick scan through should be all that is needed to distinguish "petty squabble" from "big debate" and "vile harrasment".

    Spread the idea around!

    1. Thank you, Tony. I am trying to get some traction. I don't like the report abuse idea.

  3. That's a much better proposal, as it induces a cooling off period and prevents petty squabbles escalating when one party takes offence.

  4. This is a lot better than the "Report Abuse" button people have been baying for.

    But I'd still like better to understand how it would (should not!) work in scenarios where someone tweets '@GarbageFoods have maggots in their pizza" or "@FatMP is fiddling his expenses again", and then @GarbageFoods or @FatMP hit the panic mode button?

    1. @GarbageFoods and @FatMP would in that case be able to avoid seeing those replies/mentions. The alternative of course is that those accounts block the users who sent tweets they didn't like (which is more harmful to the ecosystem) or that those accounts never look at their mentions at all. Some never do. So I don't really see this as a problem. If you don't want to see any mentions from people you neither follow nor are followed by there's little harm. If someone is really insistent they can request to become a follower. Mentions would still be revealed in search results.


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